Terms of service

📑 Terms & Conditions

1. Introduction

Welcome to GRAY OAK. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making any purchase.

2. Eligibility

  • You must be at least 18 years old to place an order.
  • By using this website, you confirm that all information provided is accurate and complete.

3. Products

  • We specialize in formal, casual, street, athleisure apparel including suits, shirts, trousers, hoodies, jackets, denims, tees, socks and accessories.
  • Product descriptions, images, and prices are provided to the best of our ability. Minor variations in color or design may occur due to photography or screen settings.

4. Orders & Payments

  • Orders are confirmed only after successful payment.
  • We accept major payment methods including credit/debit cards, net banking, and digital wallets.
  • Prices are subject to change without prior notice.

5. Shipping & Delivery

  • Domestic Shipping: Standard delivery within 3–4 working days.
  • International Shipping: Courier charges will apply based on destination and package weight.
  • Delivery timelines may vary due to customs or unforeseen delays.

6. Returns & Exchanges

  • Returns/exchanges accepted within 7 days of delivery if items are unused, unworn, and in original packaging.
  • Refunds are processed within 7–10 working days after quality checks.
  • Sale items may not be eligible for return unless defective.

7. Intellectual Property

  • All content on this website, including logos, images, and text, is the property of www.grayoaklife.com
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
  • Customers are responsible for ensuring correct sizing and providing accurate shipping details.

9. Privacy

  • Your personal information is handled in accordance with our Privacy Policy.
  • We do not share customer data with third parties except as required for order fulfillment.

10. Contact Us

For questions or concerns, please reach out to us at:
📧 Email: info@grayoaklife.com
📞 Phone: +91 9223285993

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